How do I get Support for my theme?

If you still cannot find an answer to your question, or you have an issue with one of our products, you are welcome to send a support request at https://codestag.com/support and we will be happy to help you out.

Support is provided to all verified customers, so you will need to log in to your account prior to submitting a new support request. If you have not registered for an account, please take a minute to do so, and have your  purchase code handy!

Then, just use the form at the right of the page to start a new conversation with one of are support staff. 

We provide accurate, one-on-one friendly support via email, using the  helpscout platform.

How to Ask for Support effectively

In order to receive an accurate and fast answer to your issue, follow those tips:

  • Always include your site's url. 99% of the times, we cannot resolve any issue without having a live example of where the issue appears.
  • Be descriptive. Try to provide as much information as possible.
  • If needed, share your admin login details and login url. Sharing this information is safe, do not hesitate to provide those if you are asked to. 
  • Be polite and respect the support staff. Agressive and/or offensive behavior will not be tolerated. Remember that support staff wants to solve your problem as much as you do. Be polite, and respect the time they devote.
  • Support is not Customization. Remember that the support we provide only has to do with theme-related questions and bugs. We do not offer support for CSS and/or code customization. If this is what you need, we suggest that either you hire a web developer to do these for you.

By using our support service, you accept our  support policy.